Returns and Cancellations
What is your Refund and Warranty Policy for new products?
The Video Conference Solutions online store by CTL offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.
The Logitech limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. You may also find this information by selecting your product in the Online Support section of our website at www.logitech.com/support. For more information on Logitech limited hardware warranty please go to Warranty Information
What is your Return and Warranty Policy for Refurbished, Open-box and Dented Box products?
Logitech dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.
Logitech refurbished products are physical items which have been returned to Logitech for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Logitech refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.
Logitech open box items are previously owned physical products that have been returned to Logitech. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.
Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.
To obtain a refund on a product purchased online, you will need to contact Customer Service at http://support.logitech.com/en_us/edirect.
Still more questions? Email us at videoconferencesolutions@ctl.net
How do I cancel my order?
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.
Still more questions? Email us at videoconferencesolutions@ctl.net
How do I make a return?
If you need to return a Logitech product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/logitech/returns.
If you need to return a Logitech G product within the 30-day return policy, please visit the following returns portal: http://returns.narvar.com/logitechg/returns.
Simply enter your order number and billing zip code and follow the instructions.
Still more questions? Email us at videoconferencesolutions@ctl.net
When will the refund credit appear on my credit card?
Your refund credit will appear on your account within 3 weeks of us receiving your returned product.
Still more questions? Email us at videoconferencesolutions@ctl.net
How can I cancel Auto-Renew on my Subscription?
To review all active services and manage your subscriptions, please sign in to your account. If you used guest checkout, please visit www.findmyorder.com.
Still more questions? Email us at videoconferencesolutions@ctl.net
How do I cancel my pre-order?
To request cancellation of pre-ordered products, please contact us at videoconferencesolutions@ctl.net
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.
Still more questions? Email us at videoconferencesolutions@ctl.net